School member lecture: the changing city - alternatives uses of urban space

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E-ticketing frequently asked questions

How will I receive my e-tickets?

You will be sent a confirmation email with your e-tickets attached as a PDF within 24 hours of making your booking. 

How do I use my e-tickets?

Open the PDF and show your e-tickets on your smartphone to a member of the front of house team upon arrival at the Society. Please ensure that the screen brightness is all the way up to help the scanners pick up the barcode. Please only print your e-ticket if you don't have a smartphone. 

I don’t have a smartphone. What should I do?

If you do not have access to a smartphone, please contact us at events@rgs.org and the team will be able to help. 

I haven’t received a confirmation email, what should I do?

Have you checked your junk mail folder? If you can confirm that we have the correct address for you, we will resend the email. You can contact us at events@rgs.org

Please note, if you find the original e-tickets, these will now be invalid for entry.

I have lost the confirmation email with my e-tickets attached, what should I do?

Please contact our events team at events@rgs.org and they will resend it to you. Please note, if you find the original e-tickets, these will now be invalid for entry.

I can no longer attend, what should I do?

Please email events@rgs.org so that we can issue your tickets to another member. Please do not forward your tickets onto somone else.

Why isn’t my ticket scanning?

Very occasionally we experience technical difficulties with our scanners. Don’t worry – the front of house team will be happy to assist.